Privacy Policy

1. Introduction

Welcome to Aussie Explorer ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website holodnaya-vishnya.com or engage with our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

2. Information We Collect

We collect several types of information from and about users of our website, including:

2.1 Personal Information

Personal information that you provide to us, such as:

• Name, email address, telephone number, and postal address
• Passport details and other travel document information
• Billing information and payment details
• Travel preferences and special requirements (including dietary restrictions and accessibility needs)
• Information provided when participating in surveys or promotions

2.2 Automatically Collected Information

Information automatically collected through cookies and similar technologies, including:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on the website
• Links clicked and actions taken on our website

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and managing our travel services
• Processing bookings and payments
• Communicating with you about your inquiries, bookings, and other matters
• Personalizing your experience on our website
• Sending promotional communications (with your consent)
• Improving our website and services
• Conducting research and analysis
• Complying with legal obligations
• Preventing and detecting fraud

4. Legal Basis for Processing

We process your personal information on the following legal grounds:

• Contract fulfillment: Processing necessary to fulfill our contractual obligations to you (e.g., booking tours)
• Legitimate interests: Processing necessary for our legitimate business interests (e.g., improving our services)
• Consent: Processing based on your specific consent (e.g., sending marketing communications)
• Legal obligation: Processing necessary to comply with legal requirements

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use information about you and your device. For detailed information about our use of cookies, please refer to our Cookie Policy.

6. Information Sharing and Disclosure

We may share your information with:

• Service providers: Third parties that perform services on our behalf (e.g., payment processors, tour operators, hotels, transportation providers)
• Business partners: Trusted companies we work with to provide travel services
• Regulatory authorities: Government or regulatory bodies when required by law
• Professional advisors: Such as lawyers, auditors, and insurers

We do not sell your personal information to third parties.

7. International Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have different data protection laws than your country of residence.

When we transfer your information internationally, we implement appropriate safeguards in accordance with applicable data protection laws to ensure your information remains protected.

8. Data Security

We have implemented appropriate security measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. These measures include:

• Encryption of sensitive data
• Secure network architecture
• Regular security assessments
• Access controls and authentication requirements

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means.

10. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to your personal information
• Correction: The right to request correction of inaccurate personal information
• Deletion: The right to request deletion of your personal information
• Restriction: The right to request restriction of processing of your personal information
• Data portability: The right to receive a copy of your personal information in a structured, machine-readable format
• Objection: The right to object to processing of your personal information
• Withdrawal of consent: The right to withdraw consent at any time if we are relying on consent to process your personal information

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

11. Marketing Communications

We may send you marketing communications about our products and services if you have:

• Requested information from us
• Used our services
• Provided your details when entering a promotion or registering for an event
• Explicitly opted in to receive marketing communications

You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us using the details provided in the "Contact Us" section

12. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the address below, and we will delete such information from our systems.

13. Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

14. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

15. Contact Us

If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at:

Aussie Explorer
42 Circular Quay West
Sydney, NSW 2000
Australia
Email: [email protected]
Phone: +61 2 8765 4321